At ROZO Lifestyle, customer satisfaction matters to us. We want you to feel confident when shopping with us.
Please review our return and exchange guidelines below.
1. Eligibility
Products may be eligible for return or exchange if:
- The product received is damaged.
- The wrong product was delivered.
- The received item differs significantly from the product ordered.
All requests are subject to review and approval.
2. Product Condition
To qualify for an eligible return or exchange, products should generally:
- Be unused and unworn.
- Remain unwashed.
- Have original tags and packaging intact.
- Be accompanied by the relevant order information.
3. Requesting a Return or Exchange
Contact our customer support team with:
- Your order number.
- Product name.
- Reason for the request.
- Clear photographs, where applicable.
Request timeframe: [Insert your confirmed return/exchange request period after delivery.]
4. Exchanges
Exchanges are subject to product availability.
If the requested replacement size or product is unavailable, our customer support team will discuss the available options.
5. Refunds
Approved refunds will be processed according to the applicable payment method and agreed refund procedure.
Any refund timeframe will depend on the payment provider and transaction method.
6. Non-Eligible Products
Products that have been used, washed, damaged after delivery or returned without their original condition may not qualify for a return or exchange, subject to applicable law.
7. Return and Exchange Charges
[Explain who pays the return or exchange delivery charges and under what circumstances.]
8. Contact Us
For return or exchange requests, contact:
WhatsApp: +880 1715-879281
Email: [Your official support email]
Our team will guide you through the process.