Frequently Asked Questions

1. How can I place an order?

Browse our collections, select your preferred product, choose the available size and add it to your cart. Proceed to checkout and provide your delivery information.

2. How can I choose the correct size?

Every applicable product includes size options. You can also check our Size Guide to understand product measurements and choose a suitable size.

3. How can I pay for my order?

Available payment methods will be displayed during checkout.

4. How much does delivery cost?

Delivery charges depend on your delivery location and will be displayed during checkout.

5. How long does delivery take?

Delivery time depends on your location and courier service. Please refer to our Shipping & Delivery page for details.

6. Can I return or exchange a product?

Yes, eligible products may be returned or exchanged according to our Returns & Exchange Policy.

7. How can I track my order?

For order updates, contact our customer support team through WhatsApp with your order number.

8. Can I cancel my order?

Please contact our support team as soon as possible if you wish to cancel an order. Cancellation depends on the order’s processing and delivery status.

9. What should I do if I receive a damaged or incorrect product?

Contact our customer support team with your order number and clear photographs of the issue.

10. How can I contact ROZO Lifestyle?

Reach us through:

WhatsApp: +880 1715-879281

Email: [Your official support email]